I have booked a pitch, when can I check-in? And when do I have to check out?

Pitches are available from 12:00 and we ask that they are vacated by 11:00 on the day of departure.

Can I stay later on my pitch than 11.00am?

Should you wish to stay longer, late check out is available upon request at a cost of £15.00 per pitch, allowing you to stay on your pitch until 17:00. This can only be booked with Park Reception 24 hours before departure and is subject to availability.

I have booked a Glamping Pod/ Shepherd’s Cabin, when can I check-in? And when do I have to check out?

You can check-in to your Glamping Pod or Shepherd’s Cabin from 16:00 and ask that they are vacated by 11:00 on the day of departure.

Do you allow late arrivals?

We do accept late arrivals after the Park Reception has closed (see opening times above) up until 20:00. Please check in with our Park Warden, located on the left just through the Park entrance, to collect your welcome brochure and be directed to your pitch/ pod/ cabin.

How many people do the Glamping Pods sleep?

Our Posh Pods are limited to 2 people – we have 3 x double pods and 1 x twin pod. And our Standard Pods can sleep up to 4 people, however please remember that you’ll need to bring all your usual camping equipment and bedding as our Standard Pods are unfurnished. Further information about our Glamping Pods can be found on our Applewood Glamping page.

Do you offer a discounted ticket to visit Banham Zoo?

Yes! Our guests get discounted tickets to Banham Zoo – £5.00 off the standard price (excluding donation and tickets for children under 3). All you need to do is enter our special promo code on the zoo website, which you will have received with your Booking Confirmation email, to redeem your discount.

Make sure you have your Booking Confirmation either printed or on your phone as you will need to show this upon entry as proof that you’re staying at Applewood Countryside Park, along with your e-ticket.

And do we have to book our zoo tickets in advance?

Yes! Guests are asked to purchase their tickets in advance online, simply select your preferred date and entrance time at the checkout.

Do you have accessible facilities?

We proudly have 4 EHU accessible pitches just a few steps away from our main facilities. We also have accessible showers and toilets.

Is it ok to bring my dog and is there an additional charge?

Dogs are very welcome on the understanding that they will never be left unattended in a parked car, on a pitch, Shepherd’s Cabin or any other area of the Park, and are kept on a lead at all times. Dog mess must be cleared up immediately. Dog bins and bags are provided at regular intervals around the Park.

There is no additional charge if your dog is staying on a pitch. We do offer dog-friendly glamping in our Shepherd’s Cabins for which there is a charge of £20.00 per dog (maximum of two small dogs under 6kg or 1 medium/ large dog).

Please note, dogs are not permitted to stay in our Glamping Pods.

If I have booked an electric pitch, how long does my electric lead need to be?

We would recommend 20 metres. Please note, you must not join cables together as it is not safe.

I have booked a non-electric pitch, where are these pitches located?

Our non- electric pitches (standard & XL) are located in Chestnut Corner or Oak Corner. These pitches are not marked out so feel free to find a suitable spot to pitch. There is a limit of a maximum 12 pitches per ‘Corner’ so there’s plenty of space. Please ensure that a 6m safety gap is still left between pitches even if pitching together.

How large can my Caravan/ Motorhome/ Tent be on an electric pitch?

A maximum of 6m x 6m on a standard pitch, however we do have a number of XL pitches if you require a larger pitch to accommodate something bigger which allows up to 9m x 9m.

Can I bring a gazebo?

Yes – there is an additional cost of £5.00 per night and the gazebo must be pitched within the constraints of your allocated pitch and not the 6 metre fire safety gap between pitches. We recommend parking your car in our car park to allow enough space.

Can I bring a BBQ?

BBQs and covered fire pits are permitted but must be raised off the grass and supervised at all times. They must not be used on either the Pod or Cabin terraces. BBQ ash and fire pit waste is to be disposed of in the metal bins provided when cold.

When is Park Reception open?

Park Reception is open 09:00-17:00 Monday to Friday and 09:00-14:00 Saturday and Sunday* (Apr-Sep). If you require assistance once Park Reception has closed, please visit our Park Warden. Linda is happy to help answer any queries or requirements you might have and can be found in her caravan through the main gates on the left, just look for the ‘Park Warden’ sign.

Can I park next to my pitch/ Glamping Pod/ Shepherd’s Cabin?

Parking for 1 vehicle next to your pitch/ pod/ shepherd’s cabin is permitted. Any other vehicles or visiting guests are requested to use the car park located outside the Park Reception.

Do you have WiFi?

Complimentary WiFi is available throughout the main park and Laurel Meadow. Our wifi coverage doesn’t cover Grove Meadow at the moment. If you would like WiFi access and have booked to stay on Grove Meadow, please call Park Reception on 01953 715319 and we will do our best to move your booking to the main park.

Parking for 1 vehicle next to your pitch/ pod/ cabin is permitted. Any other vehicles or visiting guests are requested to use the car park located outside the Park Reception.

What happens if I need to cancel my booking?

If a booking is cancelled 14 days or more prior to arrival, the 50% non-refundable deposit (paid at the time of booking) will not be returned, and a refund of any remaining balance given. If a booking is cancelled 13 days or less prior to arrival, the full booking amount will be retained and no refund will be due.

We appreciate that unexpected events occur, however, we cannot offer deposit refunds on bookings which are cancelled even if due to ill health, serious family matters, work commitments, travel issues or bad weather. However, we will try to accommodate requests to transfer the booking within the same camping season if notified in advance of the booking start date. Please note, this may not be possible and will depend on availability at the time of the request. We recommend including UK/ camping holidays on your travel insurance policy. We will gladly provide copies of any booking and payment receipts as required.

Please confirm your cancellation in writing by emailing info@applewoodholidays.co.uk.