FAQs

I have booked a pitch, when can I check-in? And when do I have to check out?

Pitches are available from 12:00pm and we ask that they are vacated by 11:00am on the day of departure.


Can I stay later on my pitch than 11.00am?

Should you wish to stay longer, late check out is available upon request at a cost of £15.00 per pitch, allowing you to stay on your pitch until 17:00. This can only be booked with Park Reception 24 hours before departure and is subject to availability.


I have booked a Glamping Pod/ Shepherd’s Cabin, when can I check-in? And when do I have to check out?

You can check-in to your Glamping Pod or Shepherd’s Cabin from 14.00pm and ask that they are vacated by 11:00am on the day of departure.


How many people do the Glamping Pods sleep?

Our Posh Pods are limited to 2 people – we have 3 x double pods and 1 x twin pod. And our Standard Pods can sleep up to 4 people, however please remember that you’ll need to bring all your usual camping equipment and bedding as our Standard Pods are unfurnished. Further information about our Glamping Pods can be found on our Applewood Glamping page.


Do you offer a discounted ticket to visit Banham Zoo?

Yes! Our guests get discounted tickets to Banham Zoo – just take your booking receipt to the Banham Zoo entrance to redeem. Want to visit more than once? Pay just £3 per person for a special ‘Pay once Passport*’ giving you unlimited access for the duration of your stay.

*Pay on first day of admission, valid during normal Zoo opening hours for a maximum of 7 days, not to be used in conjunction with any other offer, excludes special evening events such as Zoo Do and the ZSEA Fun Run


Is it ok to bring my dog and is there an additional charge?

Dogs are very welcome to the Park on the understanding that they will never be left unattended on a pitch or anywhere else in the Park, and are kept on a lead at all times. The dog exercise area should be used and fouling in any area must be cleared up immediately. Dog bins are provided and spare bags are available from Park Reception.

We do offer dog-friendly glamping in our Shepherd’s Cabins for which there is a charge of £20.00 per dog (maximum of two small dogs under 6kg or 1 medium/ large dog). Dogs are not permitted to stay in our Glamping Pods.


If I have booked an electric pitch, how long does my electric lead need to be?

We would recommend 20 metres. Please note, you must not join cables together as it is not safe.


How large can my Caravan/ Motorhome/ Tent be on an electric pitch?

A maximum of 6 metres x 6 metres, however if you do require a larger pitch to accommodate something bigger please call the Park Reception on 01953 715319 before booking.


Can I bring a BBQ?

BBQs are allowed permitting they are raised off the grass, not used on either the Pod or Cabin terraces and are disposed of correctly using bins provided. Please note, open fires and fire pits are not permitted under any circumstances.


Do you allow late arrivals?

We do accept late arrivals after the Park Reception has closed (17:00pm weekdays, 14:00pm weekends) up until 20.30pm providing that any remaining balance has been paid 14 days before arrival. Please check in with our onsite Park Wardens, who are located on the left just through the Park entrance, to be directed to your pitch and to collect your welcome brochure and wifi details.


Can I park next to my pitch/ Glamping Pod/ Shepherd’s Cabin?

Parking for 1 vehicle next to your pitch/ pod/ shepherd’s cabin is permitted. Any other vehicles or visiting guests are requested to use the car park located outside the Park Reception.


Do you have WiFi?

Complimentary WiFi is available throughout the main park area. Our wifi coverage doesn’t cover Laurel Meadow or Grove Meadow at the moment. If you would like WiFi access and have booked to stay on either Laurel Meadow or Grove Meadow, please call Park Reception on 01953 715319 and we will do our best to move your booking to the main park.