FREQUENTLY ASKED QUESTIONS

Pitches are available from 12:00 and we ask that they are vacated by 11:00 on the day of departure.

Should you wish to stay longer, late check out is available upon request at a cost of £15.00 per pitch, allowing you to stay on your pitch until 17:00. This can only be booked with Park Reception 24 hours before departure and is subject to availability.

Yes, you can book multiple pitches next to each other online, subject to availability. Simply select your first pitch and continue through the Optional Extras and Booking Details pages. When you reach the Basket page, you’ll have the option to ‘Add Another Booking’ - just be sure to choose neighbouring pitches if you’d like to be together. It’s helpful to have the Park Map open at the same time.

Each booking can be fully customised, with different check-in and check-out dates, guest numbers and pitch types if needed. If you’d prefer a little help, our friendly Booking Team will be happy to assist, just give us a call on 01953 715319.

Yes! To make a multiple booking, select one pitch/ pod/ cabin first, go through the ‘Optional Extras’ and ‘Booking Details’ pages. You then have the option to ‘Add Another Booking’ when you get to the ‘Basket’ page – just make sure to select pitches/ pods/ cabins next to each other if you’d like to be together (subject to availability). It’s helpful to have the Park Map open at the same time.

You can select different check-in/ check out dates, guest numbers and pitch/ pod/ cabin types – each additional booking is fully customisable.

If you need assistance, please call 01953 715319 and press #1 to speak to Park Reception. If we can’t come to the phone, please leave a voicemail with your name and number and we’ll get back to you.

We have two different pitch sizes which are available with or without electric hook up:

• Standard pitch – up to a maximum of 6m x 6m – grass or hard standing available
• XL pitch – up to a maximum of 9m x 9m – grass, hard standing or premium available

You can check-in to your Glamping Pod or Shepherd’s Cabin from 15:00 and ask that they are vacated by 10:00 on the day of departure.

Yes, you’re very welcome to bring a gazebo. There is a small additional charge of £5 per night, which can be added when booking online or over the phone. For safety and space, gazebos are only permitted on our XL pitches and should be set up within your allocated pitch area, ensuring the 6m fire safety gap between pitches is kept clear.

Parking for 1 vehicle next to your pitch/ pod/ shepherd’s cabin is permitted. Any other vehicles or visiting guests are requested to use the car park located outside the Park Reception.

Yes, you can pick a specific pitch when making your booking, subject to availability. Our most popular pitches do tend to book up quickly, so we recommend booking early to secure your preferred spot.

Park Reception is open throughout the season, and our friendly team is always on hand if you need help during your stay.

Winter: 09:00 – 17:00 (2 January – 26 March & 1 October – 4 January, excluding weekends in January)

Summer: 09:00 – 20:00 (27 March – 30 September)

If you require emergency assistance once Park Reception has closed, please call our out of hours number: 07881 827968

Winter arrivals are welcome until 17:00

Summer arrivals are welcome until 20:00

So that we know you have arrived safely, all arrivals must check in at Park Reception so that we can welcome and direct you to your pitch, pod or cabin. A late arrival box is available by prior arrangement or in the event of an unexpected delay – please call 01953 715319.

Our Posh Pods are limited to 2 people – we have 3 x double pods and 1 x twin pod. And our Standard Pods can sleep up to 4 people, however please remember that you’ll need to bring all your usual camping equipment and bedding as our Standard Pods are unfurnished. Further information about our Glamping Pods can be found on our Applewood Glamping page.

Yes! Our guests get discounted tickets to Banham Zoo – £5.00 off the standard price (excluding donation and tickets for children under 3). All you need to do is enter our special promo code on the zoo website, which you will have received with your Booking Confirmation email, to redeem your discount.

Make sure you have your Booking Confirmation either printed or on your phone as you will need to show this upon entry as proof that you’re staying at Applewood Countryside Park, along with your e-ticket.

Yes! Guests are asked to purchase their tickets in advance online, simply select your preferred date and entrance time at the checkout.

It’s the Maned Wolves at Banham Zoo scent marking their territory! Their enclosure is just the otherside of our boundary along Bays 8 & 9.

“Maned wolves – large, South American canids that look like leggy foxes but are neither foxes nor wolves – spray very pungent, distinctive urine that smells like hops or cannabis. This is caused by a chemical in the urine known as pyrazine. This chemical helps the smell last for a long time after the wolf has left the area and acts as a ‘Keep Out’ sign to other maned wolves.” – Sara Goatcher, Head of Conservation Education at Banham Zoo.

We proudly have 4 EHU accessible pitches just a few steps away from our main facilities. We also have accessible showers and toilets.

Dogs are very welcome on the understanding that they will never be left unattended in a parked car, on a pitch, Shepherd’s Cabin or any other area of the Park, and are kept on a lead at all times. Dog mess must be cleared up immediately. Dog bins and bags are provided at regular intervals around the Park.

There is no additional charge if your dog is staying on a pitch. We do offer dog-friendly glamping in our Shepherd’s Cabins for which there is a charge of £20.00 per dog (maximum of two small dogs under 6kg or 1 medium/ large dog).

Please note, dogs are not permitted to stay in our Glamping Pods.

We recommend a 20 metre cable as hook up boxes serve 2-3 pitches and may not be directly behind your chosen pitch. Please note, you must not join cables together as it is not safe.

Our non- electric pitches (standard & XL) are located in Chestnut Corner and Grove Meadow. These pitches are not marked out so feel free to find a suitable spot to pitch. Please ensure that a 6m safety gap is still left between pitches even if pitching together.

A maximum of 6m x 6m on a standard pitch, however we do have a number of XL pitches if you require a larger pitch to accommodate something bigger which allows up to 9m x 9m.

BBQs and covered fire pits are permitted but must be raised off the grass and supervised at all times. They must not be used on either the Pod or Cabin terraces. BBQ ash and fire pit waste is to be disposed of in the metal bins provided when cold.

Complimentary WiFi is available throughout the main park and Laurel Meadow. Our wifi coverage doesn’t cover Grove Meadow at the moment. If you would like WiFi access and have booked to stay on Grove Meadow, please call Park Reception on 01953 715319 and we will do our best to move your booking to the main park.

If a booking is cancelled 14 days or more prior to arrival, the 50% non-refundable deposit (paid at the time of booking) will not be returned, and a refund of any remaining balance given. If a booking is cancelled 13 days or less prior to arrival, the full booking amount will be retained and no refund will be due.

We appreciate that unexpected events occur, however, we cannot offer deposit refunds on bookings which are cancelled even if due to ill health, serious family matters, work commitments, travel issues or bad weather. However, we will try to accommodate requests to transfer the booking within the same camping season if notified in advance of the booking start date. Please note, this may not be possible and will depend on availability at the time of the request. We recommend including UK/ camping holidays on your travel insurance policy. We will gladly provide copies of any booking and payment receipts as required.

Please confirm your cancellation in writing by emailing info@applewoodholidays.co.uk.